Last Friday in Boston, James Hook Lobster Co. (http://www.jameshooklobster.com/) suffered a devastating early morning fire that destroyed not only their entire supply of fresh fish and lobster (valued at over half a million dollars), but also the prized waterfront location that has housed this family business since 1925. This building is a fixture in the landscape of the Boston waterfront. Sandwiched between luxury hotels to the left and right, offering a gateway to the Seaport District that many hail as the future of the city, James Hook Lobster Co was a refreshing reminder of honest hard work. The modest structure was little more than a rusted roof shack propped up by harbor pyres, but it was the undisputed home to all those in the know as the premiere supplier, both wholesale and retail, of the freshest catches delivered into Boston Harbor.
My immediate response to the news was one of dismay, not only for the members of the family and for the employees, but for the loss of a great local business. In an age when we become increasingly desensitized to the onslaught of corporate development, and meekly watch as our local coffee shop is morphed into another Dunkin’ Donuts (to meet the demand of customers not being served by the Dunkin’ Donuts across the street), I feel increasingly drawn to the independent business owner whose enterprise thrives on quality, consistency, and determination. Those are instrumental values of any successful business, but it is not as though the corporations of the world have exclusive right to that formula. Many of us know better, that corporate dominance does not represent superior quality. A name brand certainly carries weight, but the key to a capitalist society is competition and variety, not homogeny. We need more choices of vendors, rather than choices of corporate locations. ‘Should I go to my local florist? Or to the KaBloom across the street?’ In many city neighborhoods we no longer even have that choice. Need flowers? It’s KaBloom. Want coffee? It’s Starbucks or, Starbucks. Sometimes we do have a choice. For example, need a drug store? There’s CVS or Duane Reade, maybe Walgreens. But our choices are becoming fewer and fewer.
Over the weekend I thought about the fate of that scarred portion of Atlantic Avenue and the heartache and financial pain that had been wrought on the Hook family and their employees. What would they do for work? Would this bring an end to the generations of hard work and success? What monstrosity might replace James Hook on this prized doorway of the waterfront?
Today brought heartening news. Not only was the business determined to persevere, but they found help from their immediate competitors, namely PJ Lobster and James Nagle Co. (http://news.bostonherald.com/business/general/view.bg?&articleid=1098032&format=&page=2&listingType=biz)
To see that your generations long competition was the first to come forward and offer tank space for your supply, and hours for your employees, thinking, ’what if this happened to me,’ I feel tremendously inspired by this rare example of honor, humanity, and understanding in business. To see a tragedy met with unity, with a shared collective understanding, I hope this is a story that reaches the upper echelons of so called big-business. Not only by the current executives, but also by the current students at all levels that aspire one day to lead, or be a voice within a company, regardless of the industry. We spend most of our days being bombarded with astronomical figures designed to stagger us and separate us: hundred billion dollar acquisitions, multi-million dollar salaries, luxury toys. As if those are supposed to be our benchmarks.
At a time when our struggling economy is witnessing oil executives explain away on Capitol Hill that they cannot be blamed for astronomical gas prices, nor be brought to question for record profits and salaries, just as finance executives are amiss at the thought of a paycut in spite of our national mortgage crisis, let’s focus attention on examples of good business. Expose the corruptors for who they are, but bring the spotlight equally to shine on those that struggle to do what is right. Sharing their resources, offering aid, and considering good business first and profit second.